1. Overview
This Refund Policy explains how cancellations and refunds are handled for growth marketing services provided by Impact Reach Media. By paying for our services you acknowledge and agree to the terms below. Where a signed service agreement states different refund terms, that agreement takes precedence.
2. Nature of Our Services
Our services involve professional time, strategy, creative work, campaign management, and third-party costs (such as advertising platforms and software). Because work begins immediately upon payment and results depend on factors outside our control, fees are generally non-refundable except as described in this policy.
3. Monthly Retainers
- Monthly fees are charged in advance for the upcoming month of service.
- You may cancel a monthly engagement with written notice at least seven (7) days before your next billing date. No further charges will be made after cancellation takes effect.
- Fees for the current, already-started month are non-refundable, including partial months.
4. When a Refund May Be Issued
A full or partial refund may be issued, at our discretion or as required by law, in the following situations:
- You request cancellation before any work has begun on the current billing period.
- We are unable to deliver the agreed services and have no suitable alternative.
- A duplicate or erroneous charge was made.
Refund requests must be submitted in writing within fourteen (14) days of the charge in question.
5. Non-Refundable Items
- Work already performed, including strategy, setup, and campaign management.
- Ad spend paid to third-party platforms on your behalf.
- Third-party software, tools, or subscriptions purchased for your account.
- Dissatisfaction with results, where services were delivered as agreed.
6. How to Request a Refund or Cancel
Email us at Sylvans@impactreachmedia.com with your name, business name, payment reference, and the reason for your request. Approved refunds are processed back to the original payment method through Paystack, typically within 5–10 business days.
7. Chargebacks
Please contact us first to resolve any billing concern. Filing a chargeback without first contacting us may result in suspension of services and, where the chargeback is found to be invalid, recovery of the disputed amount and associated fees.
8. Changes to This Policy
We may update this Refund Policy from time to time. The updated version will be posted on this page with a revised date. Changes do not apply retroactively to payments already made, except where required by law.
9. Contact
Questions about this policy can be sent to: Sylvans@impactreachmedia.com